REVIEW last week
RESUMES
- What is a resume? Why do we use one? How is it different than an application?
- What are the parts of a resume? It's CUSTOM for your information and experience.
- Contact information
- Work Experience
- Education/ Training
- Skills
- Resume examples
- alignment
- consistency
- dates
- bullet points
- easy to read - font choice & size, white space
WORD
Blank document - Do NOT use a template
How to:
- center header
- unlink email
- add lines
- tab dates
- bullet point
- remove extra spacing
EXCEL
Workplace Scenarios
1. Create an employee weekly schedule that calculates each employees' total weekly hours and forecasts payroll costs for the week.
2. Create a spreadsheet tracking employee reimbursements for mileage and meals for 2021.
PHONE SKILLS
- Receiving calls
- Taking messages
- Making calls
- Role plays
1. You need to email a vendor about a discrepancy in your monthly statement. The rate you were quoted is not the rate that you were invoiced.
2. You received this email (or something similar) about one of your employees and need to respond:
I was in your shop yesterday and was really annoyed with the service I received. The sales girl was on her phone the whole time. When I was ready to check out, she acted like I was an interruption to her day. I love your products but will not return if this is the way I am going to be treated.
Liz Onufer
Take Aways from Today
Comments
Post a Comment