April 19, 2023

 

Inspiration from Estefania 

 

WORKPLACE SCENARIOS

• Quickbooks - AP / AR
• Email x 2
• Excel spreadsheets x 2

 

SOFT SKILLS

Top Picks for Professional Office Careers

• Problem Solving
• Flexibility / Adaptability
• Self Management
• Time Management
• Communication 

How can you strengthen these soft skills? Write down 1 - 2 specific actions you can take to improve each of these skills. 

 

RESOURCE - LinkedIn Learning

• tclib.org - Digital Content and Research - LinkedIn Learning
• Choose 2 - 3 courses you would like to take!
  

ROLE PLAYS

Taking messages

Leaving a voicemail

Phone calls

Request to remove late fee

You paid the Lower Valley Energy bill late and the next month’s statement arrives with a $25 late fee. In the last year, this has happened one time before. Your boss tells you, “We aren’t paying that late fee!”  

 

Cleaning service is not fulfilling its contract

Your company hires a cleaning service to come in two nights per week to vacuum, clean the bathrooms, empty trash, and dust. For two weeks in a row, the floor has not been vacuumed the next morning.   

 

Client call to complain that property maintenance was not completed to his satisfaction

Lisa calls to complain that the maintenance crew did not do the work they were supposed to do. She said that leaves were still left in the yard and that the driveway was not cleaned.

 

Conflict management

1. You are working at your desk when your coworker, Julie, comes up and sits down in the chair next to you. Julie is well known for not getting things done and spending her work days spreading gossip. You are worried about the boss walking by and seeing Julie at your desk, but you are also really curious about any new gossip she might have about your coworkers, Bob and Linda. What do you do?

 

 2. You completed a spreadsheet for your boss with the information you were given from your coworker, Julie. Your boss looks over the spreadsheet and says it’s all wrong and asks if you did not understand what he needed. You did understand but the information Julie provided you turned out to be the wrong numbers. What do you do?

 

 3. You are supposed to be at work at 9 am every morning. But for the last two weeks, you have been late almost every day. Not really late, but you are getting to the office about 9:05 or 9:10. It seems like every morning, there is something – your car, your kids, your partner…..No one has said anything to you about it. What do you do?