Wednesday, Oct. 25

 Reflection from Connie's presentation
         What were your take aways?
         Differences in presentation style
         Thank you card

Banking field trip
         Soft skills observation in professional environment
              greeting
              information provided
              questions asked
              closing

         Share and evaluate observations and findings


 Writing Customer Service Emails - Lynda

Reflection

1. What was the bank experience like for you? How did you feel during the field trip? What did you learn?
2. What is your biggest concern about communicating with customers in a professional position?
3. On the first day of our class, I spoke about teaching you to become a stronger learner. What have you learned about learning? How are you growing and strengthening as a learner?