Inspiration from Emily
EXCEL in the workplace -
1. Create a database for a mailing list for your clients. Create a table for adult patients and a separate tab for youth patients. Include: name (first & last & guardian name for youth), DOB, address, phone, email
2. Create a spreadsheet to track past due invoices. Include client name,DOB, invoice #, total amount due, and any payments received. Create a final column using a formula to calculate outstanding balances. Build a bottom row with a running total of total amount due, payments received, and outstanding balances.
2. Create a spreadsheet to track past due invoices. Include client name,DOB, invoice #, total amount due, and any payments received. Create a final column using a formula to calculate outstanding balances. Build a bottom row with a running total of total amount due, payments received, and outstanding balances.
Email -
- send, reply, reply all, forward, cc, bcc
- signature line, vacation responder, forwarding
- professional - salutation, organization, grammar, closing
- professionalism - word choice, tone
Lynda - How to write a great customer service email
Workplace scenario -
I brought my son to your clinic on Friday and am very disappointed. We had to wait an hour before we even got into a room. When we were put in the room, the paper had not been changed since the last person and there were bloody tissues in the trash. When the nurse finally came to take my son’s vitals, she did not greet us and was rough. Dr. Smith finally came in and he was very caring and helpful. But I have serious concerns about the sanitation and the medical staff.
LUNCH
Inspiration from Mallorie
Professional Communication - agree/disagree/discuss
Personal Statements with Christy & Lauren
Alternate to personal statements ~ Write a cover letter for a potential job
- See pg 37 & 39 for details on cover letter.
- Use the business letter format (make up place you are applying)
- Include evidence of your work ethic (p. 30-31) in the letter (it will be about a full page)
Reflection ~
Open your reflection from last class. At the end of last week's reflection, put today's date and begin today's reflection. Save to Dropbox and email to Liz (liz@climbwyoming.org) as an attachment.
1. How are you
feeling at the start of this week? What are you most impressed with
yourself? What are you most surprised with yourself? (Your answer can be anything from Climb, not just computer skills.)
2. What are you walking out with today?
3. If there are two areas you could spend more time practicing/learning, what would they be? Be specific.
4. What would you like your friends/family to know about your Climb experience so far?
5. What would you like your fellow Climb moms to know and believe about themselves?
2. What are you walking out with today?
3. If there are two areas you could spend more time practicing/learning, what would they be? Be specific.
4. What would you like your friends/family to know about your Climb experience so far?
5. What would you like your fellow Climb moms to know and believe about themselves?
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