Oct. 18, 2018

Inspiration from Ana

Quickbooks Review

• AP: invoicing customers, receiving payments, making deposits
• AR: entering bills, making payments, printing checks

Soft Skills

Read The 5 Skills You Need....

Apply: Receiving calls role plays

LUNCH! 

A Day in the Life - Katrina

LYNDA: Writing customer service emails

Hard Skills

• Clerical test
• Typing test 
• https://thetypingcat.com/typing-speed-test/1m
• https://www.keyhero.com/free-typing-test/

Reflection 

1. What are you take-aways from Katrina's presentation? 

2. What will be your strengths and weaknesses in customer emails?

3. Wow - Week 4 finished!!! How are you feeling at the end of this week of training?