Inspiration from Lacey
Quickbooks Review
- Create infographic to hang in employee bathrooms! https://piktochart.com/
LUNCH!
Email basics -
to, from, cc, bcc, formatting, signature line, vacation responder
Workplace Scenario
On Tuesday, your truck driver passed me on a blind corner
coming down Teton Pass. Then a rock fell out from his load and cracked my
windshield. Not only was he reckless, he also caused damage to my car. Your driver
should be fired and my windshield replaced. He could have killed someone.
Writing customer service emails - LYNDA
Phone skills
- answering
- message taking
- mock calls
Reflection
1. What soft skills have you been strengthening here?
2. What part of professional communication is easiest for you? What part is hardest for you?
3. How does the end of the second week feel?
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