Inspiration from Danielle
Learning foundations
- How do you define learning? What are your strengths in learning? What are your challenges with learning?
- Learning isn't linear
- Self efficacy -
- Growth vs. fixed mindset
WORD
*All scenarios should be uploaded to Dropbox and shared with lizonufer@yahoo.com
Business Letter - Scenario
The doctor at the family clinic where you work has decided that she
would like all new patients to receive a welcome letter. Create a letter
on the clinic letterhead that is both professional and warm welcoming
new patients to "the family".
Word templates
- How to find and use templates
Memos - Scenario:
- You supervise all the CNAs and their schedules. The month of August
is very busy with back to school physicals and other appointments. You
need to know now if any of your staff are going to request time off
between August 1 and Labor Day weekend. Create a memo to post at the
time clock announcing that all days off during that time period must be
requested now.
Postcard -Scenario:
- Due to COVID- 19 concerns, the clinic doctor does not want a rush of physicals at the start of the year. She has decided to offer a 20% discount on school sports physicals done before August 1. The doctor has asked you to make a postcard to send out to all clients who've had sports physicals at the clinic in the past two years.
BREAK!
Inspiration from Jenny
Excel
- Reasons to use it
- Formatting Basics
- font
- alignment
- numbers
- cells
- sheets
Database - Workplace scenario
- Create a patient database, including name, DOB, contact, insurance
- Create a second sheet for youth patients and include guardian info
Email
- sending, replying, forwarding
- formatting
- attachments
- professionalism
- settings: signature line, vacation responder
- organization, folders, searching
- You received an email from a mother complaining that when she visited the clinic yesterday, she had an awful experience. She brought her son in with an ear ache. When they went to the patient room, the paper had not been changed on the table and there were dirty tissues on the counter. The assistant was not nice as she took her son's vitals. Once the doctor arrived, she was very helpful. Other than that, she was very disappointed and disgusted in her visit.
Reflection
In an email to lizonufer@yahoo.com, reflect on the following questions:
- What were your strengths this week?
- What were your challenges this week?
- Where did you grow this week?
- What are your goals for next week?
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