July 29, 2020

Inspiration from Stacey V.

Inspiration from Julz

PROFESSIONAL COMMUNICATION

Letter - Workplace scenario:

Your clinic will no longer be a preferred provider for Blue Cross Blue Shield. Write a letter to send to all patients who are covered by this insurance company informing them of the change effective September 1.

Email - Workplace scenario:

You will send this letter about Blue Cross Blue Shield as an email attachment to all patients with that health insurance. This letter will also be mailed as a hard copy. For this scenario, use lizonufer@yahoo.com as one of the patients who needs to get this letter.

SOFT SKILLS

How did you use soft skills in the workplace scenario? We prioritized the top three:

• Responsibility
• Communication
• Time Management

PHONE CALL

Your medical clinic has implemented new safety protocols due to COVID 19. Anyone coming to the medical clinic for an appointment must be phone in from the parking lot upon arrival, wait in the car until called back to enter the office, wear a mask, and only go from the front door to their medical room and back out. All payments will be credit card over the phone.

You need to call anyone who has a scheduled appointment for the next day and let them know about these protocols. Write down your script for these phone calls.

EXCEL

Create an annual expense budget for front office supplies. Include the monthly expenses for each item. Total the monthly expenses, as well as how much is spent on each item annually.

WORD

Postcard template:

• Due to COVID- 19 concerns, the clinic doctor does not want a rush of physicals at the start of the year. She has decided to offer a 20% discount on school sports physicals done before September 1. The doctor has asked you to make a postcard to send out to all clients who've had sports physicals at the clinic in the past two years.

REFLECTION

What are you taking away from our time together? What resources will you use to strengthen your skills in Word, Excel, and professional communication?