July 9, 2020

RESUMES - Fine tuning

• Formatting
• Word choice
• Email to lizonufer@yahoo.com for final edits

EXCEL - formulas

Workplace scenario

Create a medical supply inventory spreadsheet. Include minimum quantity to stock, quantity on hand, and quantity to order. On a separate sheet, track units per package, price per unit, and total price.

EMAIL

• sending, replying, forwarding
• formatting
• attachments
• professionalism
• settings: signature line, vacation responder
• organization, folders, searching

Scenario: You received an email from a mother complaining that when she visited the clinic yesterday, she had an awful experience. She brought her son in with an ear ache. When they went to the patient room, the paper had not been changed on the table and there were dirty tissues on the counter. The assistant was not nice as she took her son's vitals. Once the doctor arrived, she was very helpful. Other than that, she was very disappointed and disgusted in her visit.

Reflection

1. What did you enjoy most about our training?

2. What would you like to spend more time working on?

3. How will you continue to practice and build your skills outside of this training?