March 9, 2023

 

Inspiration from Kendra

 REVIEW

• Learning concepts: learning isn't linear, self efficacy, growth mindset 
• Professional business letters
• Scheduling: availability and agendas
• Excel 

 

EXCEL - WORKPLACE SCENARIO

Create a client database for Teton Landscpaping. Include name, address, and services (with drop down selection).

 

EMAIL - WORKPLACE SCENARIO

Your boss has asked you to follow up on clients that have not paid for their January snowplowing services. Invoices were sent on Feb. 1, and payment was due by March 1. Write the email to follow up with the customer and request payment.

WORD - WORKPLACE SCENARIO

Write a "welcome letter" to send out to new clients / customers. Think about what details and information a new client would like to know. 

 

LUNCH!

 

 

 

Inspiration from Taci

 

 

 

CUSTOMER SERVICE

 Most Important Characteristics of Great Customer Service

 

FIELD TRIP

• Prep for field trip- 
• Why are we going out in the field? 
• What are we looking for?
• Field trip!
• Debrief - 
• What did you see, hear, experience? Verbal & nonverbal
• What worked? What didn't?

 

OFFICE EQUIPMENT

• Phone
• Copier
• Printer
  
• Troubleshooting

 

REFLECTION

 Continue your reflection in your Word document and email or share in Dropbox with Liz. 

1. What did you enjoy most about today's training? Why? 
2. What are you most interested in learning more about? 
3. What is the most challenging part of training? 
4. How are you feeling at the end of today?